Presentation

TOM Leader of Tower Companies in Madagascar

Towerco Of Madagascar S.A., better known as TOM, is a Malagasy company whose headquarters are located in the capital, at Galaxy Andraharo. TOM, it’s more than 100 employees, men and women with a passion for Telecommunications.

Our activities started in 2011 by acquiring a pool owned by TELMA, which we quickly exploited. Strong demand from telecoms operators pushed us to build and inaugurate our first own infrastructure at their request in March 2012. In 2013, the construction of new sites continued with more than a hundred sites made available to our clients. This strong growth and this momentum went on through 2014, with more than a hundred new sites. That same year, at the head of a partnership, we won the bid for building new sites called “PICOM project (Telecommunications Infrastructure Project for Madagascar) “, for a World Bank-funded international tender. All these sites are up and running across the western and southern parts of Madagascar.

In 2015, we invested in over a hundred new sites. Some of them are located in urban areas and others in rural areas, enabling operators to provide the population with better coverage. That same year, we took on the management, operation and marketing in “Managed services” of over 400 new towers belonging to one of the largest telephone companies of the Big Island. By the end of 2015, TOM had a fleet of over 800 sites covering all of Madagascar.

The year 2016 enabled us to complete our deployment projects, which was a satisfaction for our customers, as well as the MOBILE STATIONS made available for temporary facilities.

For 2017, and still in the context of improving our services, we managed to stay atop new technologies by automating our monthly billings, identifying our new projects such as the Rural Electrification Project and the Partnership with new companies like WindIt. This year will allow us to achieve our goal of more than 1,000 sites, even as our new deployment projects are rolling out.

Activities

On-demand construction

We assist the operator on all stages of the construction of a specific site.
We provide site analysis, land survey, environmental assessment, geo-technical analysis and marketing, construction and installation of equipment.

Collocation

We provide our customers and partners with selling space and services on a tower. The collocation offer matches the Ministry of Telecommunications’ strong will to share a maximum of infrastructure among operators.

Sell lease back

We buy the towers of a network operator. This reduces the operator’s CAPEX and increases its network coverage at a lower cost.
They can rely on a quality service. We thus propose new sites that we make available to other customers on a shared model.

NOC

We manage all of our sites through our Network Operating Center. Our commitment is to provide a premium service and maintain energy on our website 24/7.

Managed services

We offer a full range of services to manage a site. We adapt to the specific needs of our customers. We monitor and manage fuel and energy use. We optimize the sharing of infrastructure with other customers in order to reduce operating costs and capital expenditures.

Customer Service

We are in charge of measuring our customers’ satisfaction and taking the appropriate measures to ensure a better quality of service.
In close collaboration with all divisions, customer service implements close follow-up of clients on all cases, namely complaints or requests about offers, invoicing, information on our sites and the collection of our receivables.